{"xsrfToken":"147763491b99e10ab53900615fa3409f5d204de6_lout","branding":{"id":"1","key":"msd","name":"MCO Service Desk ","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"msd","projectId":10000,"serviceDeskId":1,"name":"MCO Service Desk ","description":"<p>Welcome! You can raise a request for MCO Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"45","name":"Calendar Events","descriptionHtml":"<p>Please complete the fields below to submit a new calendar event for publication.</p>","callToAction":"Calendar Events","introHtml":"<p>Use this request type if you would like the MCO Web Team to publish an event on the CNM.edu calendar</p>","icon":10565,"iconUrl":"https://cnmmco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[1],"key":""},{"id":"14","name":"Communications Request","descriptionHtml":"<p>Please provide as much detail as you are able. <br> Note: if you are requesting a text message be sent to current students, those requests are managed by the student success team. Please visit goto.cnm.edu/textrequest</p>","callToAction":"Communications Request","introHtml":"<p>Staff/faculty and student newsletters (News Link, Suncat Times), public relations and press releases, email communications to all CNM and the public.</p>","icon":10549,"iconUrl":"https://cnmmco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"16","name":"Marketing & Advertising","descriptionHtml":"","callToAction":"Marketing & Advertising","introHtml":"<p>Campaign strategy and planning, content and design for branded marketing materials, assistance with graphics and design elements, advertising placemen</p>","icon":10535,"iconUrl":"https://cnmmco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"21","name":"Other/Ask MCO a Question","descriptionHtml":"","callToAction":"Other/Ask MCO a Question","introHtml":"<p>If one of our other categories doesn't fit your request, ask us a question here.</p>","icon":10521,"iconUrl":"https://cnmmco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"38","name":"Photography Request","descriptionHtml":"","callToAction":"Photography Request","introHtml":"<p>Photography for promotional purposes.</p>","icon":10509,"iconUrl":"https://cnmmco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[1],"key":""},{"id":"15","name":"Social Media Request","descriptionHtml":"","callToAction":"Social Media Request","introHtml":"<p>Posting on various channels organically, as well as social advertising</p>","icon":10537,"iconUrl":"https://cnmmco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[1],"key":""},{"id":"22","name":"Translation Services Request","descriptionHtml":"","callToAction":"Translation Services Request","introHtml":"<p>Translation from English to other languages</p>","icon":10516,"iconUrl":"https://cnmmco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[1],"key":""},{"id":"19","name":"Video Request","descriptionHtml":"<p>Please answer all questions to the best of your ability, and a member of the MCO team will be in touch shortly to assist with your request.</p>","callToAction":"Video Request","introHtml":"<p>Video production for promotional purposes. For educational content, please contact the Learning Experience Designers from Innovation and Instructional Support.</p>","icon":10550,"iconUrl":"https://cnmmco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"18","name":"Website Request","descriptionHtml":"","callToAction":"Website Request","introHtml":"<p>Content updates and UX/UI Improvements, including cnm.edu, cmningenuity.org and other web properties.</p>","icon":10524,"iconUrl":"https://cnmmco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[1],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://cnmmco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"37","name":"Epic Request","descriptionHtml":"","callToAction":"Epic Request","introHtml":"<p>A big user story. INTERNAL USE ONLY</p>","icon":10502,"iconUrl":"https://cnmmco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[],"key":""},{"id":"44","name":"Internal Projects","descriptionHtml":"","callToAction":"Internal Projects","introHtml":"<p>For opening and working on projects not shared with clients.</p>","icon":10469,"iconUrl":"https://cnmmco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[16,18,45,14,15,38,22,19,21]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjIxYmMwZS1mMjRiLTQ0YTItYTE0Mi1kYjZmZDA1MWIyMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMTg1OTIsIm5iZiI6MTczMjIxNzM5Mn0.dxTDVRx6XNlOSMnq3QlSK5oYiX6lHjgEiq1HTdMzYrE","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"d621bc0e-f24b-44a2-a142-db6fd051b239","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}